Scenic Tours – Scenic Rewards Privacy Policy

Effective date: 12 December 2017

1. Introduction

1.1. This Privacy Policy is applicable to the Scenic Rewards and Emerald Waterways Rewards (the Programs) offered by Scenic Tours.

1.2. Protecting your privacy is very important to Scenic Tours. Scenic Tours are committed to maintaining the security of all personal information provided to Scenic Tours by visitors to; and users of our websites and the Programs.

1.3. This Privacy Policy details how we collect, use, disclose and manage this personal information associated with the Programs.

2. Definitions

In these terms and conditions unless the context otherwise requires:

“Accumulate” means Accumulate Loyalty Services Limited (ABN 38 085 529 979), appointed by Scenic Tours to operate and administer the Programs.

“Emerald Waterways Rewards” means the rewards program offered by Scenic Tours for Emerald Waterway Register Consultants accordance with the Terms and Conditions.

“Program” means either Scenic Rewards or Emerald Waterways Rewards; “Programs” means both.

“Scenic Rewards” means the rewards program offered by Scenic Tours for Scenic, Evergreen Tours and Connoisseurs Choice for Registered Consultants in accordance with the Terms and Conditions.

“Scenic Tours” means, Scenic Tours Pty Limited ABN 85 002 715 602 and its associated entities (as defined by the Corporations Act 2001 (Cth)), including Scenic, Evergreen Tours, Emerald Waterways and Connoisseurs Choice.

“Registered Consultant” means an Eligible Consultant who successfully registers with a Program in accordance with clause 6.2.

3. Programs

3.1. Scenic Tours offer the Programs to Registered Consultants in Australia, Canada, New Zealand and the USA.

3.2. Accumulate, appointed by Scenic Tours, operates and administers the Programs.

3.3. The Program as accessible at the following Websites

1. Scenic Rewards:
Australian Registered Consultants: support@scenicrewards.com.au
Canadian Registered Consultants: rewards@scenic.ca
New Zealand Registered Consultants: support@scenicrewards.com.au
USA Registered Consultants: rewards@scenicusa.com

2. Emerald Waterways Rewards:
Canadian Registered Consultants: rewardscanada@emeraldwaterways.com
USA Registered Consultants: rewardsusa@emeraldwaterways.com

3.4. Access to other websites via hyperlink. Other websites may be accessible through hyperlinks from the Program websites. Please note these other websites are not subject to the Scenic Tours Rewards Program Privacy Policy. Please review the privacy policy of each individual website you access through hyperlinks from the website, and assess whether the policy of each website is satisfactory to you before you use the other websites.

4. What information we collect and why we collect it

4.1. It is a condition of registration of the Programs that each Registered Consultant consents and authorises Scenic Tours to collect, use, disclose and store personal information they provide at the time of registration and collected during the life of the Program. Personal information will be disclosed to any third parties (including a related body corporate and contractors of Scenic Tour, Accumulate and its Rewards suppliers) to use and disclose, for the purpose of:

1. Scenic Tours and, or, those third parties providing the benefits of the Programs to Registered Consultants, including the awarding of Points or provision of Rewards to Registered Consultants;

2. Scenic Tours providing other services;

3. Scenic Tours improving customer service, including by means of research, marketing, product development and planning; and

4. Scenic Tours marketing its products or services or the products or services of its partners.

4.2. Scenic Tours collects certain information that is sent by your browser to our websites. This includes your IP address (browser type, language, access times) and any referring website addresses. The information is collected and logged for statistical purposes.

4.3. Scenic Tours also uses this information to provide users with a personalised experience when visiting our websites. Through the use of a ‘cookie’, Scenic Tours can record the pages visited and the information acquired. This information is used anonymously and in aggregate and is collected and logged for statistical purposes. Through analysis of these records, Scenic Tours is able to provide an improved service when users revisit our websites.

5. Cookies

5.1. A cookie is a small data file that a website may write to your hard drive when you visit. A cookie file can contain information (such as a user ID) that the website can use to track the pages you have visited and your preferences. The only personal information a cookie can contain is information you personally supply. A cookie cannot read data from your hard disk or read cookie files created by other websites.

5.2. Scenic Tours uses cookies to track user traffic patterns and to provide a better service for users when they visit the website.

1. When choosing the ‘Text only’ function, the cookie allows users to move from page to page in text format without resetting preferences on each page, or on each visit.

2. When choosing the ‘Text size’ function, the cookie allows users to select and set the text size preference without resetting the preference on each visit.

6. Providing personal information

6.1. In addition to registration, Scenic Tours may at other times ask you to voluntarily supply personal information, such as your name, email address and preferred means of communication, for purposes such as subscribing to Program or Scenic Tours news alerts or requesting further information from Scenic Tours.

6.2. Other than as stated above, no attempt is made to identify users or their browsing activities except:

1. in the event of an investigation, where a law enforcement agency may exercise a warrant to inspect logs; or

2. where Scenic Tours believes it is required to collect and produce relevant electronic documentation to fulfil its obligations to third parties, including statutory organisations under local law.

6.3. If your personal information is not collected (including if you disable cookies) you may not be able to use all of the features of the Program, Website or redeem Rewards.

6.4. If you provide the personal information of others to Scenic Tours or Accumulate it is your responsibility to advise those individuals that you have provided that personal information to Scenic Tours or Accumulate.

7. Disclosure of the information we collect

7.1. Collected personal information may be transferred, disclosed and stored globally, including to and from Australia, New Zealand, Canada and USA for the purposes of providing the Programs, Rewards and all related goods and services. If all or any part of the requested information is not provided by the Registered Consultant, the services provided to that Registered Consultant by Scenic Tours may be affected.

7.2. Scenic Tours may disclose your personal information to the authorities; Scenic Tours' advisors; suppliers of IT services; third parties engaged by Scenic Tours to provide services to you for the purpose of, providing services requested by you; to protect any intellectual property rights in any materials displayed on or otherwise available from Program websites; and to enforce Program Terms and Conditions.

7.3. Because Scenic Tours operates globally, we may share the personal information you submit to us with any entity within the Scenic Tours. These entities are required to maintain the confidentiality of this information and are restricted from using it for any purpose other than the purposes set out in this Privacy Policy.

7.4. Please be assured we would never send unsolicited mail, nor would we sell participants names, addresses, e-mail addresses or other personal information to a third party.

8. Security

8.1 Scenic Tours takes all reasonable security measures to protect personal information from loss, unauthorised access, destruction, misuse, modification or disclosure.

9. Access to personal data and right to rectification

9.1 You can gain access to the personal information Scenic Tours holds about you by sending a request to Scenic Tours. As Scenic Tours wishes to ensure the personal information it holds about you is complete, accurate and up to date, you have the right to send a request for rectification via the same email.

10. Accumulate Privacy Policy

10.1 Accumulate Loyalty Services Limited ABN 38 085 529 979 operates and administers employee reward, recognition and incentive programs, including Scenic.

10.2 Through the Programs, personal information is collected, used and disclosed to third parties on you and any person that you may nominate to receive a Reward from you. In order to enable the Programs, Rewards and all related goods and services personal information collected may be transferred, disclosed and stored globally, including to and from Australia, New Zealand, Canada and USA.

10.3 Accumulate’s privacy policy is available at https://www.accumulate.com.au/privacy-policy. It contains more information regarding Accumulate’s collection, use and disclosure of personal information and also how you can seek access to, and correction of, your personal information held by Accumulate. It also explains how you can complain about a breach of your privacy and how your complaint will be dealt with.

10.4 If you would like to request access to, or correction of, your personal information held by Accumulate, please contact Accumulate directly using the contact details in the section titled Our Contact Details in the Accumulate Privacy Policy.